Refund policy

Return Policy

We accept returns of stock items in unused, resalable condition within 30 days of delivery. Items must be in original packaging with all components included. To initiate a return, email support@roadsigns.com with your order number, the item(s) you wish to return, and the reason for the return. A Return Authorization (RA) number and return shipping address will be provided.

Do not return items to the address on the original shipping label. Returns are not accepted without a valid RA number. Authorized returns must be sent to the specific address provided with your RA number.

Non-Returnable Items

• Custom signs, including any sign with your own text, picture or logo (see Custom Signs below)
• Products that have been installed, modified, or damaged after delivery
• Items returned without prior authorization

Custom Signs

Custom signs are made just for you after you order, so no one else can use them. They cannot be returned, exchanged or refunded unless they arrive damaged or defective, or do not match the design you approved.

• Check your design before you order. We print your sign exactly as the preview shows it, including spelling, colors, size and holes. We cannot remake or refund a custom sign because of a mistake in the design you approved.
• Want a second look? Choose "Email me a proof first" on the product page. It is free, and we start making your sign only after you approve the proof.
• Our mistake, our cost. If your sign does not match the design you approved, email us a photo within 48 hours of delivery and we will remake it at no charge.

Restocking Fee

A restocking fee of 15% of the returned item(s) subtotal applies to all eligible returns. The customer is responsible for return shipping costs. Items must be returned in the same condition and packaging in which they were received. We cannot accept returns sent with the shipping cost billed to us.

Refunds

Refunds are issued after the returned item has been received and inspected. Please allow 5-10 business days for processing. Refunds are applied to the original payment method. Original shipping costs are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery at support@roadsigns.com with your order number, photos of the damage, and a description of the issue. We will arrange a replacement at no charge or issue a full refund for the affected item(s). This covers stock and custom signs.

Cancellations

Orders may be changed or cancelled at no charge before production has begun. Custom signs go into production soon after you order, or right after you approve your proof, so please ask as early as possible. Once an item is in production or has shipped, it cannot be cancelled. Stock items can then be returned as described above.

Contact

For all return inquiries, email support@roadsigns.com with your order number.