Refund policy
Return Policy
We accept returns of stock items in unused, resalable condition within 30 days of delivery. Items must be in original packaging with all components included. To initiate a return, email support@roadsigns.com with your order number, the item(s) you wish to return, and the reason for the return. A Return Authorization (RA) number and return shipping address will be provided.
Do not return items to the address on the original shipping label. Returns are not accepted without a valid RA number. Authorized returns must be sent to the specific address provided with your RA number.
Non-Returnable Items
- Custom legend signs or signs with custom artwork
- Products that have been installed, modified, or damaged after delivery
- Items returned without prior authorization
Restocking Fee
A restocking fee of 15% of the returned item(s) subtotal applies to all eligible returns. The customer is responsible for return shipping costs. Items must be returned in the same condition and packaging in which they were received.
Refunds
Refunds are issued after the returned item has been received and inspected. Please allow 5–10 business days for processing. Refunds are applied to the original payment method. Original shipping costs and Small Order Processing Fees are non-refundable.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 48 hours of delivery at support@roadsigns.com with your order number, photos of the damage, and a description of the issue. We will arrange a replacement at no charge or issue a full refund for the affected item(s).
Cancellations
Orders may be cancelled at no charge before production has begun. Once an item is in production or has shipped, it cannot be cancelled and must follow the standard return process.
Contact
For all return inquiries, email support@roadsigns.com with your order number.